We’re Here to Help

David Yurman designs are available in the United Kingdom David Yurman official website.

Please refer to the size charts located next to the area where you can select a size for a David Yurman design. We also offer the following printable guides to make it easier to find your size:

• Women’s Bracelet Size Guide
• Women’s Ring Size Guide
• Men’s Bracelet Size Guide
• Men’s Ring Size Guide

Select rings are able to be resized, depending on the design. Please contact Customer Care to learn more.

Check to ensure the country that issued your credit card matches the region in which you are shopping. We only accept credit cards issued in UK on our UK site. However, we do accept PayPal, which can be set up with an international credit card. 

Check to ensure that we can process your credit card based on the country in which it was issued. On our France site, we generally accept credit cards issued in most regions, including many in the European Union. We do not accept credit cards issued in the following countries:

BULGARIA
COTE D'IVOIRE
INDONESIA
LEBANON
LITHUANIA
MACEDONIA
NIGERIA
PAKISTAN
ROMANIA
UKRAINE
AFGHANISTAN

In addition, note that when authorizing the purchase, DavidYurman.com sends a request to the issuing bank for payment approval. If the bank does not provide an authorization, here are a few possible reasons why:

•    The billing information is inconsistent with what the credit card company has on file 
•    The expiration date was entered incorrectly at check out
•    The card’s CVV code is incorrect
•    The balance to authorize is higher than the transaction limit set with your bank. You will need to contact your bank to authorize the charge

May be exceptions where issue with DY processing order, which we should message on Order Confirmation page.

Registered customers, please SIGN IN to access your order status and history.

Purchase Channel	Return Region	Return/Exchange Method
DavidYurman.com	United Kingdom	Visit our Returns site to print out a shipping label. After you have shipped back your item(s), please allow 2-3 weeks for processing. Alternatively, you may bring the item(s) back to a David Yurman store for return or exchange.
David Yurman Stores	France	Any merchandise purchased in a full-price David Yurman store can be returned or exchanged at any of our full-price boutiques.

 

Throughout the holiday season, we are pleased to offer an extended return policy. Purchases made at a David Yurman boutique or on DavidYurman.com, beginning October 28, 2024, placed through December 24, 2024, may be returned or exchanged through January 23, 2025, with a sales receipt for a full refund to the gift purchaser.

All refunds will be made to the purchaser and issued to the original form of payment except cash purchases, which will be refunded by company check. Gift recipients may receive a merchandise credit.

For online returns, please visit our Returns page to print out a shipping label for items purchased on France David Yurman official website. After you have shipped back your return, please allow 2-3 weeks for its processing.

For online exchange, please return and place a new order.

Please note: Returns must be accompanied by a sales receipt and received unaltered, unworn and in saleable condition. Some exclusions may apply. Used merchandise will not be accepted for refund or exchange unless defective. Personalized and custom designs, as well as items from the High Jewellery and EY® Signature collections, are final sale.

We want you to enjoy your David Yurman designs for years to come. Should your piece ever need servicing, you can entrust our specialists with repairing it to preserve its beauty and longevity. Simply contact our David Yurman Flagship store in Paris and they will arrange a return label so you can drop off your David Yurman piece to the nearest FedEx location to be shipped to our UK service center.  

Upon receipt, our product servicing center will evaluate the item. The evaluation may take up to two weeks, after which they will contact you directly to discuss any service fees. Taken into consideration will be “time owned” as well as “condition received” when evaluating a piece. 

Should you request an exchange or need product servicing for an online order, we can accommodate shipping to and from the country where we delivered your order. If you need service from an international location, DY UK Customer Care will work with you to find a solution. Shipping charges and applicable duties and taxes will be your responsibility.

*Clients residing in the UK should be restricted from dropping off items needing servicing in Paris as they will be responsible for all applicable shipping charges, duties and taxes. 

o UK Based Customers (includes England, Wales, Scotland, and Northern Ireland)

David Yurman does not offer appraisal or authentication services.

For appraisal services, we suggest contacting an independent appraiser or appraisal company with individuals who possess certified credentials in these services.

We encourage you to only buy David Yurman merchandise from a David Yurman boutique, David Yurman official website or from one of our authorized retailers.

Only merchandise sold at a David Yurman store, online at DavidYurman.com or by an authorized retailer is guaranteed to be authentic David Yurman. Consumers should be cautious of counterfeits when purchasing any purported David Yurman merchandise from any non-authorized retailer, including from any online marketplace, even if “authentication” services are offered.

Please report all tips about suspicious or counterfeit items, fraudulent websites and others selling knockoff or replica David Yurman merchandise to reportfraud@davidyurman.com . In order to assist us with our investigative efforts, please provide as much information as possible, such as:

• Seller’s name and contact information
• Platform or location from which purchase was made
• Screenshots of infringing listings for websites
• Any images of infringing product purchased
• Copies of any communications with seller
• Location of the merchandise (i.e., retail, street vendor, website, factory, etc.)
• Number of products offered
• Type and style of products offered

Learn more about identifying counterfeit goods and reporting fraud .

To opt out of receiving our emails, click on the unsubscribe link at the bottom of the email.

To remove yourself from our mailing list, please email Customer Care with “Do Not Mail” in the subject line, and include your name and address in the body of the email.

To opt out of receiving phone calls, email Customer Care with “Do Not Call” in the subject line, and include your name and phone number in the body of the email.