We’re Here to Help

Throughout the holiday season, we are pleased to offer an extended return policy. Purchases made at a David Yurman boutique or on DavidYurman.com, beginning October 28, 2024, placed through December 24, 2024, may be returned or exchanged through January 23, 2025, with a sales receipt for a full refund to the gift purchaser.

All refunds will be made to the purchaser and issued to the original form of payment except cash purchases, which will be refunded by company check. Gift recipients may receive a merchandise credit.

Please note: Returns must be accompanied by a sales receipt or packing slip and received unaltered, unworn and in sellable condition. Some exclusions may apply. Used merchandise will not be accepted for refund or exchange unless defective. Personalized and custom designs, as well as items from the High Jewelry and EY® Signature collections, are final sale. Due to the donations we make to our charitable partners, our charity rubber bracelets are also final sale.

Please note: Returns must be accompanied by a sales receipt or packing slip and received unaltered, unworn and in saleable condition. Some exclusions may apply. Used merchandise will not be accepted for refund or exchange unless defective. Personalized and custom designs, as well as items from the High Jewelry and EY® Signature collections, are final sale.

If your order was placed through Instagram or Facebook, please go to the respective app to request a return. These orders cannot be returned through our Returns site or at a David Yurman store.

Should you request an exchange or need repair service for an online order, we can accommodate shipping to and from the country where we delivered your order. If you need service from an international location, Customer Care will work with you to find a solution. Shipping charges and applicable duties and taxes will be your responsibility.

These purchases may be exchanged or returned following our standard methods. Please refer to the options listed above under How can I make a return or exchange?

A refund will post to your Affirm account once we process your return. For most orders, Affirm will not charge you as long as your order is returned within 30 days of the date your order was placed. If your return is processed after 30 days, you will be charged for the interest for your loan up until the return. In the event that you return only part of your order, the amount of the merchandise that you returned, along with applicable taxes and fees, will be refunded to your Affirm account, and you will be responsible for paying off the balance with Affirm. If you have any questions for Affirm on the management of your Affirm account, please contact help@affirm.com or call 1-855-423-3729 to connect with their customer care team.

No, gift cards are final sale and cannot be returned.