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Nearby Stores
Authorized Retailer
Susan Robinson Collection
6009 South Broadway
Tyler, TX 75703
(903) 581-5530
Frequently Asked Questions
Repairs may take 4–6 weeks. The exact amount of time depends on the item’s condition, age, and other unique factors.
The cost of a repair depends on the service required. A David Yurman Brand Ambassador may assist you with a repair estimate for your review and approval.
Yes, repairs may be requested at any David Yurman boutique or authorized retail location.
All cleaning services are complimentary.
Cleanings often take 1 hour but may take up to 24 hours, depending on the item, its condition, and how busy the store is.
Proof of purchase is not required. All David Yurman boutiques provide cleaning services. Only David Yurman designs are eligible for cleaning.
No appointment is necessary.
Some online orders may be returned in-store. Please refer to our Returns Site for more information: Returns Site
No, items purchased at a David Yurman boutique are not accepted for return at authorized retail locations.
The client must provide the one-time used credit card number for the Affirm purchase to complete the refund.
No, there is no additional tax. Local sales tax depends on the location of where the item is picked up.
The pending transaction will be canceled, and the client will not be charged. There is a 96-hour hold before the cancellation is processed. Please contact Customer Care if the charge has not been processed by that period.
